Registration

  • Q: What is JC Jewels?
  • JC Jewels is Jewel Corner's cardless loyalty program which rewards members for their online purchases made on www.jewelcorner.com and those made in our 36+ stores across GCC.

    The program also entitles members to exclusive offers, invites and other special benefits.

  • Q: How can I join JC Jewels?
  • There are two ways to become a JC Jewels member:

    1. You can visit any Jewel Corner store and our staff will guide you through the registration process
    2. You can with your mobile number and other details.

    On joining the program, you will receive welcome bonus points.

  • Q: How many membership tiers are there?
  • This is a non-tiered program, so every member has equal opportunity to earn points. All members are eligible to avail the benefits that are included in this program.

  • Q: What are the benefits of the program?
  • We believe that our loyal customers deserve to be pampered. That's why this program comes with a host of benefits that are solely offered to members:

    • Earn with every purchase
    • Earn everywhere – online and offline
    • Bonus points to welcome you to the program
    • Exclusive invites to in-store events
    • Fortnightly offer updates
    • Fabulous freebies
    • Online access to your account
  • Q: What is the validity of my membership points?
  • The membership points you earn are valid for 180Days from the date of credit.

    You can check the exact validity period of your points when you sign in to your account here .

  • Q: Do I receive a membership card?
  • No, you don't need another card to take everywhere you go. This flexible cardless rewards program tracks your activity based on your mobile number.

  • Q: Who can sign up for JC Jewels?
  • Everyone is eligible to register for the program. You don't need to make a purchase to be eligible.

  • Q: I have already registered with Jewel Corner. Do I need to submit my details again?
  • If you have already registered with us, you will be automatically registered to the JC Jewels program. However, you can update your personal details, preferences and set a password to your account. To do the same, you can .

  • Q: Does it cost anything to become a JC Jewels member?
  • JC Jewels is a free program. There is no purchase/fee to become a member.

  • Account Information

  • Q: How do I log in to my account to view how many points I have accumulated?
  • To log in to your account, and follow the steps below:

    • Enter your mobile number
    • Enter your secure password

    That's it! You will now enjoy all the benefits that come with JC Jewels.

  • Q: How do I update my contact details?
    • to your account
    • Click the My Account tab
    • Click on Update
    • Make the changes and save them

    Note: You will not be allowed to change your mobile number since it's the identification for the account

  • Q: I forgot my password. How do I retrieve it?
  • You can click the Forgot Password link on the , and follow the steps to set a new password.

  • Q: There is an error in the number of points in my account. How can I rectify it?
  • In case you notice a discrepancy in the points you've accumulated, please visit your nearest Jewel Corner store or send us an e-mail to rewards@jewelcorner.com. If the issue still persists, do call us directly on +971 566 929394.

  • Q: My recent purchase is not reflecting online. What do I do?
  • Points earned on purchases are immediately credited to your account.

    In case you do not see it reflecting in your account, please visit your nearest Jewel Corner store or send us an e-mail to rewards@jewelcorner.com. If the issue still persists, do call us directly on +971 566 929394.

  • Q: Can I check my transaction summary online?
  • Yes, you can check all your in-store and online transaction from your account. All you need to do is , and visit Transactions.

  • Earn and Redeem

  • Q: How do I earn points?
  • Once you have registered with JC Jewels, you will earn points with every purchase made online or at our stores:

    The loyalty program is based on value of current purchase. Customer earns points depending on what value they purchase- Please refer the table below for point structure

    Eligible ValuePoints Calculation
    Customer paid value (Cash/Card)100% Value back as points (equivalent to the value paid by customer through Cash/Card - Excluding the Tax amount)

    (i.e) Working Example

    Purchase valuePayment methodPoint calculation
    1000 AED spends1000 AED paid by cash/cardOn paid value AED 1000, 100% Value back as points will be credited. (i.e. spends of AED 1000*100% = 1000 points - Excluding the Tax amount)
    1000 AED spends500 AED paid by cash/ 500 AED paid by points or coupon codeOn paid value AED 500, 100% Value back as points will be credited. (i.e. spends of AED 500*100% = 500 points - Excluding the Tax amount)
  • Q: Where can I redeem points?
  • You can redeem points on purchases made at any one of our 36+ stores across GCC & online www.jewelcorner.com.

  • Q: How can I redeem points?
  • You can redeem points on in-store & online purchases of diamond jewelry.

  • Q: What is the value of 100 points?
  • At the time of redemption, 1 points = AED 1.

  • Q: Is there a minimum amount of points need to redeem?
  • There are no minimum points for redemption. Point’s redemption can be done Upto 100 % by doubling the invoice value.

  • Q: Can I redeem points for cash?
  • The points you earn cannot be redeemed for cash.

  • Q: How will I know how many points I have earned?
  • You will receive an SMS notification after every purchase, which will mention the number of points you’ve earned, along with the current balance. Alternatively, you can here to check.

  • Q: Are points transferrable?
  • Yes points you have earned can be transferred to your family and friends.

  • Q: Do shipping charges count towards points?
  • You will not earn points on the charges you pay towards shipping.

  • Q: I need to return a product I purchased with points. Will the points be refunded too?
  • Points once redeemed can be exchanged only within 14 days of purchase.

  • Q: What are the program benefits? Old Vs New?
  • PerksOld programNew program
    Points Redemption100 Points = 1 AED1 Point = 1 AED
    Points EarningOn Spends Upto AED 999=2X points Spends from AED 1,000 to AED 2,999=3X points Spends from AED 3,000 or more=4X points100% Value back as points (equivalent to the amount paid by customer through Cash/Credit Card/ Excluding the Tax amount)
    Minimum Purchase value for points redemptionAED 599No Minimum Purchase Value for Points Redemption
    Welcome Points for New Registration1000 Points equivalent to 10 AED200 Points equivalent to 200 AED
    Points Validity2 Years from the date of credit180 Days from the date of credit
    Redemption rules100% on minimum purchase valueRedeem Upto 100% by doubling your purchase value
    Points Transfer FacilityNot availableYes can be transferred
    RewardsNot availableBirthday/Anniversary Rewards
  • Q: Do Tax amount paid to the purchase count towards points?
  • You will not earn points on the Tax amount paid towards the purchase.

Terms and Conditions

JC Jewels rewards program overview:

JC Jewels is Jewel Corner- Soft Touch Jewellers LLC’s cardless loyalty program which rewards members for their online purchases made on www.jewelcorner.com and those made in our 36+ stores across GCC. JC Jewels is a free program. There is no purchase fee to become a member.

The program entitles members to exclusive offers, invites and other special benefits

There are two ways to become a JC Jewels member:

  1. 1.You can visit any Jewel Corner- Soft Touch Jewellers LLC store and our staff will guide you through the registration process.
  2. You can with your mobile number and other details

On joining the program, you will receive welcome bonus points.

This is a non-tiered program, so every member has equal opportunity to earn points. All members are eligible to avail the benefits that are included in this program.

Program benefits:

  • Earn with every purchase
  • Earn everywhere – online and offline
  • Bonus points to welcome you to the program
  • Exclusive invites to in-store events
  • Fortnightly offer updates
  • Fabulous freebies (occasionally)
  • Online access to your account
  • Be the first ones to know

The membership points you earn are valid for 180 days from the date the points are issued.

This flexible cardless rewards program tracks your activity based on your mobile number.

If you have already registered with Jewel Corner- Soft Touch Jewellers LLC, you will be automatically registered to the JC Jewels program. However, you can update your personal details, preferences and set a password to your account. To do the same, you can visit

Once you have registered with JC Jewels, you will earn points with every purchase made online or at our stores:

Please refer the table below for point structure

Eligible ValuePoints Calculation
Customer paid value (Cash/Card)100% Value back as points (equivalent to the amount paid by through Cash/Card)

(i.e.) Working Example

Purchase valuePayment methodPoint calculation
1000 AED spends1000 AED paid by cash/cardOn paid value AED 1000, 100% Value back as points will be credited. (i.e. spends of AED 1000*100% = 1000 points)
1000 AED spends500 AED paid by cash/ 500 AED paid by points or coupon codeOn paid value AED 500, 100% Value back as points will be credited. (i.e. spends of AED 500*100% = 500 points)

These points will be valid for a period of 180 Days from the date of the credit.

You can redeem points on purchases made at any one of our 36+ stores across GCC.

You can redeem points online & in-store purchases of diamond jewelry.

You can use points to fully pay or part to pay for your purchase of diamond jewelry. Once the points are deducted from your account, will receive a confirmation SMS with the points balance.

Value of 1 point at the time of redemption: - 1 point = *AED 1.

You will receive a SMS & Email notification after every purchase, which will mention the number of points you’ve earned, along with the expiry date of those earned points. Alternatively, you can login here to check www.jewelcorner.com

Points can be redeemed only on purchase of diamond jewelry.

When you buy from www.jewelcorner.com you will not earn points on the charges you pay towards shipping.

Membership:

JC JEWELS reward program is free to join. You can become a JC JEWELS member via our website or through Jewel Corner-(Soft Touch Jewellers LLC) - retail outlets.

Jewel Corner-( Soft Touch Jewellers LLC )will set up Loyalty account to record your points collected or spent by you.

Should any of the following events occur, we reserve the right to terminate membership and revoke any accrued points:

  1. Failure to comply with these terms and conditions.
  2. Supplying false or misleading information to us.
  3. Abuse of any membership privileges.
  4. Death or bankruptcy of the Primary account holder.
  Points:

To collect points, you must quote your membership mobile number before every transaction with Jewel Corner- (Soft Touch Jewellers LLC.)

Points are awarded only for products purchased from  Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC.

Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC will send regular updates of your account balance including Points collected and spent on your designated mobile number and email address.

Jewel Corner– Soft Touch Jewellers LLC will determine from time to time which products purchased by you will earn points including the number of points awarded. You will earn & redeem points when making purchases at Jewel Corner– Soft Touch Jewellers LLC and online @ www.jewelcorner.com

Points must be redeemed before the expiry date, being failing which they shall automatically expire without further notice to you.

Bonus points given will have a different expiry dates as mentioned in the communication from Jewel Corner-– Soft Touch Jewellers LLC.

On collection of sufficient points, you may redeem points from any Jewel Corner– Soft Touch Jewellers LLC store or online on your purchases. Jewel Corner-– Soft Touch Jewellers LLC reserves the right to require suitable identification before allowing any redemption of points.

Personal Information:

Your Privacy

  • As the operator of the Rewards programme in the Middle East, Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC recognizes your trust is fundamental to the value of the programme. Therefore, Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC are committed to protecting your privacy.
  • Protecting the privacy and confidentiality of your personal information has always been a fundamental principle in our relationship with our customers.
  • While Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC shall make every reasonable effort to protect your personal information, you agree not to hold Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC responsible if the information is hacked/leaked out without our consent and you agree to indemnify us to that extent.

Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC collect personal information to:

  • Administer the Rewards programme - including the management of Member Accounts to accurately record and update Point balances.
  • Process Member spends - including the issuance of Reward Points & vouchers.
  • Communicate information and offers to Members.
  • Understand and analyze Member needs and preferences.
  • Develop, enhance, market and provide products and services to meet these needs.
  • Enable Members to participate in promotions and contests.
  • Periodically you may be asked to provide additional personal information via market research or surveys.

Your ‘Member information’ is processed and stored in secure and confidential databases.  If you choose not to provide this information, it will not affect your ability to collect or spend points.

Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC will use your information from time to time to promote additional products, services, Rewards and Offers from the Rewards programme.

Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC does not give, rent or sell Member lists from the Rewards programme to any organization or individual. In addition, your transaction information is not disclosed to any organization or individual.

You may contact Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC by logging into www.jewelcorner.com website or by contacting the customer care number. Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC may record your calls to check the quality of our services for training, audit or security purposes.

If you do not wish to receive marketing or promotional communications in electronic, printed or verbal format, simply write to rewards@jewelcorner.com. Your ability to collect or spend points will not be affected. Once unsubscribed you will not be notified of any special offers or promotions.

General:

Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC reserve the right at any time and without prior notice:

  • To change these terms and conditions, the qualifying products and services, the reward portfolio and our partners.
  • To suspend or terminate the Rewards programme.

Jewel Corner- Soft Touch Jewellers LLC – Soft Touch Jewellers LLC will notify you of changes to your Rewards account via your monthly statement.

*For Qatar, Bahrain, Oman & Kuwait, AED equivalent currency will be followed.Rewards Points have no monetary value and cannot be sold, transferred or otherwise dealt with except in accordance with these terms and conditions.

These terms and any disputes or claims arising out of, or in connection with, its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the law of the United Arab Emirates.

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