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REFUND & EXCHANGE POLICY
Jewel Corner’s top priority is to satisfy all its customers.
Diamond Jewellery can be exchanged within 14 days from the date of purchase at full invoice value except customized jewellery. A valid proof of purchase must be present within 14 days of purchase and the items must be unused for reasons of hygiene and safety. Diamond Jewellery can be exchanged only for diamond jewellery.
For Online Purchases exchange is easy! Simply follow these 5 steps
Just remember– Check your item(s) as soon as you receive it in order to ensure you’re fully satisfied with your purchase(s) so that you could take advantage of our Simple, No-questions asked exchange policy within the conditional time-frames for exchanging an item.
Step 1: Send a mail to our customer care at firstname.lastname@example.org or make a call to our customer care helpline number while mentioning your Purchase reference number with the reason for exchange.
Step 2: Based on the Email request and other information, if your exchange is as per our exchange policy terms and conditions, we will fill the exchange request form on your behalf.
Step 3: After getting the necessary approval on the exchange request form, we will mail you the scan copy of approved exchange form. Along with that we will also send you the copy of Airway bill of return shipment.
Step 4: You shall pack all your items securely so it is one unified package ready for delivery. This will include the exchange form, airway bill, invoice copy and other materials sent to you by Jewel corner.
Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.
Step 5: You shall track your shipment unless it has been received and acknowledged by jewelcorner.com.
Refund will be issued on Diamond jewellery within 14days from the date of purchase only if a manufacturing defect is evident and can’t be repaired or replaced. Only the paid amount will be considered for refund .If a credit card is used for original purchase, refund amount will be credited to the same account within 14 working days.
We offer free resizing only for diamond finger rings at the time of purchase only upto increase in 1.5 units US size i.e. US 6.5 size can be done upto US 8 size. Any additional Gold used during the resizing process will be charged to the customer as per the prevailing gold rate. In case of any leftover gold during the resizing process, the same will be given back to customer.
Diamond Jewellery repairs (if any) will be done for free within 14 days from the date of purchase, after that a minimum of AED 30 will be charged. The repair charges are not final and subject to change. We do not accept any responsibility for any wear and tear or accidental damage and such repairs will be charged. If any diamond falls out of setting, then repair will happen after verification process.
Other Terms & Conditions
Please read all conditions below for online purchases. If conditions are not met, Jewelcorner.com reserves the right to refuse the exchange:-
All Exchange Packages To Be Mailed To The Below Address
SOFT TOUCH JEWELLERS TRADING LLC
PO Box - 28623
1003-1005, NCC Tower, 10th Floor,
Above Day to Day Buildings,
Opp. Deira City Centre
Dubai. United Arab Emirates
Contact Us - Customer Service
For Exchange/Upgrade/any other issues on your online purchase made at www.jewelcorner.com, you will need to contact our customer service at +971 566 92 93 94 From Saturday to Thursday 9.30am to 6.30 pm, or send an email to, email@example.com. Our customer service team will then guide you through the process within 14 working days from the date of receipt of the email.
Finally and to give you the ultimate Peace of Mind, should you still be unsatisfied with a purchase online, you could still contact us to discuss your concerns and we will attempt to help out in every way we can.