Jewel Corner Return/Refund Policy

Jewel Corner Return/Refund Policy

Jewel corner wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except customized orders) for refund or exchange within 15 days from the date of delivery.

Just remember– Check your item(s) as soon as you receive it in order to ensure you’re fully satisfied with your purchase(s) so that you could take advantage of our Simple, No-questions asked Return policy within the conditional time-frames for returning an item.

Returns are easy. Simply follow these 5 steps

Step 1: Send a mail to our customer care at customercare.jc@jewelcorner.com or make a call to our customer care helpline number while mentioning your Purchase reference number with the reason for return.

Step 2: Based on the Email request and other information, if your return is as per our return policy terms and conditions, we will fill the return request form on your behalf.

 Step 3: After getting the necessary approval on the return request form, we will mail you the scan copy of approved return form. Along with that we will also send you the copy of Airway bill of return shipment.

 Step 4: You shall pack all your items securely so it is one unified package ready for delivery. This will include the return form, airway bill, invoice copy and other materials sent to you by Jewel corner.

 Please Note: You should NOT indicate on the package that it contains jewelry, diamonds or other luxury-related items, as this invites theft.

Step 5: You shall track your shipment unless it has been received and acknowledged by jewelcorner.com.

 Other terms and conditions

Please read all conditions below. If conditions are not met, Jewelcorner.com reserves the right to refuse the return:-

  1. If, for whatever reason, you are dissatisfied with your purchase, you can return it to jewelcorner.com within 15 days of purchase date subject to other conditions as below.
  2. Actual shipping charges on return along with customs duty and clearing charges will be charged back to customer. The value of refund (net off shipping charges, customs duty and clearing charges) will be intimated to the customer by the way of SMS and E-mail.
  3. No exchange shall be made without Return Authorization approval. (Details below)
  4. The return product should be send to our Jewelcorner.com office only. (Address mentioned below)
  5. These terms & conditions shall be governed and construed in accordance with the laws of the UAE.
  6. Items must be returned in the condition in which they were sent for a full refund. 
  7. Upon receipt of a product for return, our quality assurance department will review your returned item and make a DOA 'Declaration of Acceptance' or DONA 'Declaration of Non-Acceptance'.
  8. Upon receipt of the return goods, we shall confirm to you within 7 days from the date of receipt, whether goods can be accepted or not accepted.
  9. In case, if goods are not in acceptable condition, we will return back the article, within 3 days from the date of non-acceptance.
  10. Jewelcorner is not responsible for personal data or items left in returned merchandise.
  11. Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a refund
  12. Jewelcorner is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

All Return Packages should be mailed to:

SOFT TOUCH JEWELLERS TRADING LLC

PO Box - 54303

1003-1005, NCC Tower,10th Floor,

Above Day to Day Buildings,

Opp. Deira City Centre

Dubai. United Arab Emirates

Refunds:

After Return process is completed, actual refund amount along with the probable credit date on your account will be intimated to the customer by the way of SMS and E-mail.

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request. Please allow 10-15 days from the date of intimation for a credit to appear on your account.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

How do I upgrade/exchange a product?

A: For any Exchange/Upgrade on your online purchase made at www.jewelcorner.com, you will need to contact our customer service at +971 566 92 93 94 From Saturday to Thursday 9.30am to 6.30 pm, or send an email to, customercare.jc@jewelcorner.com. Our customer service team will then guide you through the process within 2 working days from the date of receipt of the email.

For further information or issues please contact Jewel corner Customer Service +971 566 92 93 94 Or mail us customercare.jc@jewelcorner.com. Finally and to give you the ultimate Peace of Mind, should you still be unsatisfied with a purchase after the conditional time-frames for Returns has elapsed, you could still contact us to discuss your concerns and we will attempt to help out in every way we can.